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1.Shipping Time
Standard Delivery : 7-15 business days after shipment.
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. These days it may take more time to deliver.
Processing time: 3-7 business days(while some items may need 3-7 business days).
Shipping Time: We use outside delivery companies (UPS, FedEx, DHL and USPS) and we cannot guarantee the exact delivery time.
Areas that can only shipping by express: Martinique, South Africa, Trinidad & Tobago
2.Shipping Rates
-Shipping rates $6.99 USD for worldwide (Within $69 USD)
-Free Shipping on order over $69 USD
*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.
Countries and regions (In no particular order):
Africa, Antarctica, Bouvet Island, Bermuda, Lebanon, Romania, South Georgia and South Sandwich Islands, French Southern Territory.
3.About Order Tracking
Once the package is sent, we will send you a shipment notification e-mail.
You can track your order with the tracking information provided in the e-mail or by logging in to your account on Customscool.
4.What To Do If The Shipment Is Delayed?
If the product you ordered is out of stock, it may take longer to ship because the factory has to produce it before it can be shipped to you.
We will inform you by email whether the order is out of stock. If it is out of stock, you can also choose any item on the website with a price difference of less than $5 to replace it.
NOTE:
1) Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.
2) Please note that Customscool is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Customcool.
3) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to address issues and customs clearance.
4) Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.
5) If the package is not delivered within 30 days after you place the order, please contact customer service within 180 days after placing the order, we will reply you within 24 hours.
6) Please know that the address of your package can be modified before it is sent out, but the address cannot be modified when the goods are sent out.
*If you have any questions not mentioned above, please contact our customer service at Service@Customscool.com.
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